For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Credit/Debit Card policy
Debit and credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
If you are booking on behalf of someone else or wish to pre-pay, you must use our credit card authorization form, that you can download here and send it by fax at +39 02.66746165.
Upon check-in guests will be required to provide a credit card to guarantee, even if room is prepaid, to cover any extra charges. As an alternative, a cash deposit can be accepted. It will be refunded at the check-out.
Please note that prepaid rates require a deposit with valid with valid credit card that will be charged at the time of booking. Failure of charges will generate a booking cancellation.
To guarantee the reservation the hotel will ask a pre-authorization (not a pre-payment) on the credit card provided at the reservation time for the value of the first night stay.
Check acceptance policy
Personal cheques and traveler's checks are not accepted.
Family plan policy
Children who are 12 or younger sleep for free in the room shared with a paying adult.
The maximum occupancy per room is two persons. A maximum of 3 guests (including children and infants) are allowed in some Superior rooms and Suite.
Extra bedding policy
Rollaway beds are not permitted in classic and executive rooms. The hotel charges a fee for an additional bed for guests 13 years and older.
Pets are allowed for no additional charge, although guests will be responsible for any damage caused by their pets. Only one pet is allowed in a guest room, and a pet waiver must be signed at check-in. In public areas, a dog must remain on a leash with a muzzle. To inquire about pets other than dogs or cats, please contact the hotel directly.
All guest rooms and public spaces are 100% smoking free. A cleaning fee of 200 EUR will be charged to any guest who smokes in a room. Additionally, due to local law, smoking is banned in all public areas including the lobby, conference area, and restaurants.